Terms and conditions

For the use of FLEXR — the dating app for gym people in Austria

Version 2026-09-10 · in force from 10 September 2026

This is a translation provided for convenience. The language of the contract is German (point 6 c): the German version is the legally binding one, and if the two differ, the German wording prevails.

1. Operator and scope

1. These terms apply to the use of the FLEXR platform (“FLEXR”, “we”) via the website flexr.social and the associated apps.
2. The operator and contracting party is Julian Pachernegg, Johann-Schrey-Weg 260, 8232 Grafendorf, Austria, email flexr.social@proton.me. FLEXR is the brand under which the platform is operated. Full provider details are in the legal notice.
3. The contracting party on the other side is you, as a registered person (“user”).
4. The community guidelines also form part of this contract. They set out exhaustively which content and conduct are permitted.
5. Deviating terms of the user do not apply, even if we do not expressly object to them.

2. What FLEXR does

1. FLEXR puts users in contact with each other on the basis of mutual expressions of interest (“swipe”). Where interest is mutual, a “match” is created, after which a chat is possible.
2. Which profiles are shown depends on the gym you have chosen and the search radius you have set. FLEXR does not collect any device location for this; the calculation uses the public address of the gym.
3. What happens after that is up to the users. We do not guarantee any matches, any particular number of matches, or any success in finding a partner.
4. FLEXR is a leisure service and not a matchmaking service in the sense of brokerage for a result.

3. Requirements for use

1. You act as a consumer and use FLEXR exclusively for private purposes.
2. One account per person. No profiles for third parties, no fake profiles, no commercial or promotional use.
3. The service is currently aimed at persons who are resident or habitually resident in Austria. An Austrian postal code is required at registration.
4. You need a device with internet access, a valid email address and a working camera for the check under point 5.

4. Minimum age

1. FLEXR is exclusively for persons aged 18 and over.
2. At registration you state your date of birth; your age is calculated server-side (18 to 99 years are permitted). If it is below that, registration cannot be completed.
3. To prevent the age limit from being circumvented by repeated attempts, we record that an attempt with a date of birth below 18 was made from a device, and we block registration from that device for a limited time. Only a random device ID and the time are stored (details in the privacy policy).

5. Age and identity check before activation

1. In addition to stating your date of birth, every new account goes through a one-off check before activation: you confirm your email address, take a verification selfie live with the camera and upload an image of a valid official photo ID (identity card, passport or driving licence).
2. The check is carried out manually by a human. Profile photos, verification selfie and ID photo are checked by visual comparison and the date of birth is cross-checked. No automated biometric facial recognition is used, no facial features are computed or stored, and the rest of the document content is not read out.
3. This is a visual check of the document presented, not an official identification procedure (no eID, no KYC). What we confirm with it is the plausibility of the age and of the profile belonging to that person, not the accuracy of all the profile details.
4. The account is activated only once the check has been passed; only then are swiping, matching and chatting possible. The time the check takes costs you nothing — use is free of charge anyway (point 7).
5. If the check is not successful — for example because the document is not legible, the person does not match, the date of birth differs or the person is not yet 18 — we ask for a new image or refuse activation. You will be told the reason.
6. The verification selfie and the ID capture are deleted once the check is complete, whether it is approved or refused. Only the result is retained (details in the privacy policy, point 5).
7. Where there is a reasonable suspicion of false information, we may block the account. We may ask existing accounts to undergo the check subsequently.

6. Registration and conclusion of contract

1. Registration creates a free-of-charge usage contract for the free account. No payment method is collected or stored in the process.
2. A chargeable contract comes about exclusively via FLEXR Premium, and only once you expressly order Premium and complete the payment process. Before conclusion you are shown in particular the price, billing period, contract term and cancellation conditions. Without that order your account remains free of charge; it cannot turn itself into a subscription.
3. The language of the contract is German. You can find the contract text in the version applicable at the time the contract was concluded on this page at any time; we record with a timestamp which version you accepted.
4. After taking out FLEXR Premium you receive a contract confirmation by email on a durable medium. It contains the contract information relevant to your contract, including price, term, cancellation conditions and the information on the statutory right of withdrawal.

7. Free use and usage limits

1. Using FLEXR is free of charge indefinitely. Once your account has been activated you can view profiles, like, match and chat with your matches without paying anything for it. That applies permanently and not just during the beta phase. No payment method is collected or stored for it, and your account is not suspended or blocked because you are not paying.
2. The following usage limits apply to the free account:
   • 20 likes per 24 hours. A “pass” (rejection) does not count towards it. The limit runs on a rolling basis: a like becomes available again 24 hours after it was given.
   • 3 conversations running at the same time. Only matches in which you have already written yourself are counted; the number of your matches is not limited. If you end a match, the slot becomes free again. Within a running conversation the number of messages is not limited.
   • Search radius up to 50 km around the address of the gym you have entered.
   These limits concern the extent of use, not access: all other features — profile, photos, matches, reports, blocking, access to your data and deletion — remain available unchanged.
3. These limits do not apply during the beta phase. Until it ends, likes, conversations and search radius are unlimited for all accounts, and FLEXR Premium (point 8) cannot be ordered yet. We announce the end of the beta phase in advance (point 18).
4. If we raise a limit, that takes effect immediately. If we lower a limit, point 18 applies.

8. FLEXR Premium

1. FLEXR Premium is an optional chargeable add-on package. It lifts the limits in point 7 b and includes:
   • unlimited likes,
   • unlimited simultaneous conversations,
   • seeing which members have liked you,
   • undoing your most recent swipe,
   • the full search radius up to 250 km,
   • a Premium badge on your profile.
2. Premium comes about exclusively through your active order (point 6 b). Without it, no fee is payable.
3. Premium is a continuing obligation with a monthly billing period and no minimum term. You can cancel it at any time with effect from the end of the current billing period (point 11); until then the additional features remain usable.
4. If Premium ends — through cancellation, non-payment or for any other reason — your account continues as a free account. The limits in point 7 b then apply again. A search radius set above 50 km is reset to 50 km in the process.
5. There is no entitlement to the scope of Premium’s features remaining unchanged; changes are governed by point 18.

9. Price

1. No fee is charged for using FLEXR itself (point 7 a). The following details relate exclusively to FLEXR Premium.
2. FLEXR Premium costs 10.00 € per month.
3. That amount is the final price. No VAT is charged on top (small-business scheme, see legal notice).
4. No further costs arise. There is no set-up fee, no further chargeable add-on features and no in-app purchases. You bear the costs of your own internet access.
5. Premium currently cannot be ordered and will only be offered once the beta phase has ended (point 7 c).
6. Price changes apply only to future billing periods and are governed by point 18.

10. Billing and payment

1. Payment processing is handled by Stripe. You enter card details there; they are neither collected nor stored by us (see privacy policy, point 6).
2. The monthly amount is collected in advance for the coming billing period.
3. If a payment fails, the payment service provider retries the collection over a number of days. During that time the Premium features remain usable. If the payment ultimately does not go through, Premium ends; your account continues as a free account (point 8 d).
4. Invoices and payment receipts are provided to you by the payment service provider.

11. Contract term

1. FLEXR Premium runs for an indefinite period and is renewed for one month at a time for as long as you do not cancel it.
2. There is no minimum term and no tie-in period.
3. The free usage contract for the account continues independently of that until you delete your account or we terminate it under point 16.

12. Cancellation

1. You can cancel FLEXR Premium at any time with effect from the end of the current billing period — on your own and without giving a reason, via “Manage / cancel subscription” in the account area.
2. The Premium features remain usable until the end of the period you have paid for. In the case of an ordinary cancellation there is no pro-rata refund for the current billing period. Mandatory statutory consumer rights remain unaffected.
3. Cancelling Premium does not delete your account and does not lock you out: your account continues as a free account (point 8 d). If you also want to get rid of the account, delete it in the account area (point 19).
4. We may terminate the free usage contract with one month’s notice, and the chargeable contract with effect from the end of the period paid for. The right to block an account immediately in the event of breaches (point 16) remains unaffected.

13. Statutory right of withdrawal

1. The statutory consumer rights of withdrawal apply to chargeable FLEXR subscriptions. The withdrawal period is in principle 14 days from conclusion of the contract. An unequivocal statement of withdrawal is sufficient.
2. If you request that FLEXR begin the chargeable service before the withdrawal period has expired, a pro-rata amount may be payable on withdrawal for the part of the service provided up to that point, provided the statutory conditions for this are met.
3. In the case of services, the right of withdrawal expires once the contract has been fully performed, under the conditions of Section 18(1)(1) FAGG. Merely activating or using a FLEXR subscription that is still running does not in itself cause the right of withdrawal to expire.
4. You will find the full statutory withdrawal instructions and the model withdrawal form, the model withdrawal form and the online withdrawal function under “Right of withdrawal”. The online withdrawal function can also be reached via “Withdraw from contract” in the “Legal” section at the bottom of this page.

14. Your obligations

1. Your information must be true; keep it up to date.
2. Keep your login details secret. Never pass your account on to anyone. If you suspect that someone has access, change your password and let us know.
3. Only upload photos to which you hold the necessary rights and which show you yourself. Any third parties shown must consent.
4. Treat other users with respect. What that means is set out in the community guidelines.
5. You grant us a non-exclusive, territorially unrestricted right in the content you upload to display it to other users within the service, to store it and to process it technically (for example resizing). The rights in your content remain with you; the right of use ends when the content or your account is deleted.

15. Prohibited use

1. The following are prohibited in particular: fake profiles and impersonation; harassment, threats, hate and discrimination; fraud, extortion and investment scams; advertising, selling and prostitution; sexually explicit content; content showing minors; any criminal act.
2. The full and exhaustive list is in the community guidelines, which also contain the protection protocols against human trafficking, impersonation and child sexual abuse material.
3. Technical abuse is likewise prohibited: automated scraping, circumventing security measures, attempts to overload the service, evading a block by creating a new account.

16. Moderation, reports and statements of reasons (DSA)

1. How we review. Automated filters reject profile texts containing links, phone numbers or scam terms, mask links and email addresses in chat messages and submit conspicuous messages for review. Beyond that, every profile photo and every measure against an account is decided by a human. No general monitoring of communications takes place.
2. Reporting. Signed-in users report via the flag icon in the profile and the chat. Independently of that, the formal notice and action procedure under Art. 16 DSA is open to everyone — including without an account — at flexr.social/en/meldung.html. You receive a reference number, an acknowledgement of receipt and a reasoned decision.
3. Statement of reasons for measures (Art. 17 DSA). If we restrict a piece of content or your account, we tell you: what measure we have taken and to what extent, how long it applies, what facts we are relying on, whether a report gave rise to it, whether automated means were involved in the detection, and what legal or contractual basis we are invoking.
4. Objection. You can object informally to any decision by email to flexr.social@proton.me. We review it again and respond with reasons. Your right to take legal action and the possibility of turning to the Austrian Digital Services Coordinator remain unaffected.
5. Points of contact. The same address is the single point of contact for users (Art. 12 DSA) and for authorities (Art. 11 DSA), available in German and English.

17. Blocking and deletion by us

1. In the event of breaches we may — depending on their severity — remove a piece of content, suspend the chat function for a limited time or block the account. We choose the mildest means that puts an end to the breach.
2. Reasons are given for every measure in accordance with point 16 c.
3. In the case of serious breaches — in particular content that sexualises minors, human trafficking, threats of violence — we block immediately and permanently and report the matter to the authorities.
4. If an account is blocked, a running Premium subscription ends at the end of the period already paid for. Where a block is justified there is no entitlement to a refund for the remaining term.

18. Changes to these terms

We distinguish according to how significant the change is. There is no blanket “silence counts as consent” for everything here.

1. Editorial changes (typos, structure, clearer wording without any effect on substance) are made without notice. The version status at the top changes.
2. Changes required by law or by an authority are implemented at whatever time is required and we inform you in the app or by email about their content and what prompted them.
3. Technical or organisational changes without material disadvantage (new features, changed processes) are announced by email at least four weeks in advance, stating their content, what prompted them and when they take effect.
4. Material changes to your disadvantage — in particular price increases, restrictions to the scope of the service, longer tie-ins or changes to liability — apply only with your express consent. We announce them at least six weeks in advance and actively obtain your consent. If you do not consent, your existing contract continues on the previous terms until the end of the current billing period and then ends; you can cancel at any time without waiting for the announcement.
5. In every announcement we state the content of the change and what prompted it, when it takes effect and — where relevant — your right not to consent and to cancel.

19. Termination by you, account deletion

1. You can delete your account at any time in the account area; your password is requested as confirmation.
2. On deletion the account is deactivated immediately: login is blocked and your profile is no longer visible to others. After a 30-day grace period the data is permanently deleted (details and exceptions in the privacy policy, point 5).
3. A running Premium subscription ends at the end of the period already paid for. Cancel it separately via “Manage / cancel subscription” so that no further billing takes place.
4. Deletion is not a statement of withdrawal. If you want to withdraw, use the withdrawal function.

20. Liability

1. We are liable without limitation for intent and gross negligence and for personal injury.
2. In the case of slight negligence we are liable only for breaches of material contractual obligations, and then limited in amount to the damage typically foreseeable for this type of contract.
3. Mandatory claims under the Austrian Product Liability Act and the Austrian Consumer Protection Act remain unaffected.
4. We are not liable for the conduct, the statements or the identity of other users. The age and identity check under point 5 is a visual check, not an official identification procedure; it can make deception harder but cannot rule it out. Please read our safety tips before meeting anyone.
5. We cannot guarantee uninterrupted availability. Maintenance work, disruptions at the hosting provider and force majeure can temporarily limit the service.

21. Applicable law, place of jurisdiction, complaints

1. Austrian law applies, to the exclusion of the conflict-of-law rules of private international law and of the UN Convention on Contracts for the International Sale of Goods.
2. This choice of law does not deprive you as a consumer of the protection of the mandatory provisions of the country of your habitual residence.
3. For actions against consumers, the court at the consumer’s domicile, habitual residence or place of employment has jurisdiction (Section 14 of the Austrian Consumer Protection Act, KSchG). You may sue us at our seat or at your domicile.
4. Please address complaints to flexr.social@proton.me. We normally reply within five business days. The European Commission’s ODR platform was shut down on 20 July 2025 (see legal notice); we are neither obliged nor willing to take part in an arbitration procedure.
5. Should any provision of these terms be invalid, the rest of the contract remains effective. The statutory rules take the place of the invalid provision.