Right of withdrawal
Information on the statutory right of withdrawal for paid FLEXR subscriptions.
Last updated: 17 August 2026
This is a translation provided for convenience. The German version is the legally binding one; if the two differ, the German wording prevails.
Four different things — please don’t mix them up
- The free FLEXR account. Costs nothing — permanently. No chargeable contract arises, and the account never turns into a subscription automatically. Nor is there anything that expires and leaves the app locked.
- Taking out FLEXR Premium. Only here does a chargeable contract arise: through your express order via “Get Premium” and the payment process that follows.
- Cancelling Premium. Ends a running Premium subscription at the end of the period you have paid for. Possible at any time in the account area under “Manage / cancel subscription”. Your account then continues as a free account. You do not get back what you have already paid.
- Withdrawal. Unwinds the contract within 14 days of conclusion, without you needing a reason. You get back what you have already paid. That is something different from cancellation — and it is what this page is for.
1. When you can withdraw at all
The statutory right of withdrawal for the paid FLEXR Premium exists in principle for 14 days from conclusion of the contract. No payment obligation arises for the free FLEXR account; it can be ended at any time by deleting the account. Mandatory statutory consumer rights remain unaffected.
2. Withdrawal instructions
Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day the contract was concluded.
To exercise your right of withdrawal, you must inform us
Julian Pachernegg
Sole trader, operator of FLEXR
Johann-Schrey-Weg 260
8232 Grafendorf, Austria
Phone: +43 676 874030574
Email: flexr.social@proton.me
by means of an unequivocal statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model form for this, although it is not mandatory. The simplest way is the online withdrawal function further down this page.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we must reimburse all payments received from you without delay and at the latest within fourteen days of the day on which we received notice of your withdrawal. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.
If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the service already provided up to the time you notified us, compared with the total scope of the service agreed in the contract.
3. Start of the service and expiry of the right of withdrawal
At your express request, the paid FLEXR service can begin before the 14-day withdrawal period has expired.
If you withdraw during that period, a reasonable pro-rata amount may be payable, under the statutory conditions, for the part of the service already provided up to the withdrawal.
In the case of a service, the right of withdrawal under Section 18(1)(1) of the Austrian Distance and Off-Premises Business Act (FAGG) expires only once the contract has been fully performed and — in the case of a chargeable contract — only under the conditions provided for by law.
Merely activating or using a FLEXR subscription that is still running does not in itself cause the right of withdrawal to expire.
4. Online withdrawal function
Here you can declare your withdrawal directly. Immediately afterwards you receive a confirmation by email containing the wording of your statement together with the date and time — keep it as evidence. If you declare here, on the English page, your statement is recorded and confirmed in English.
This function implements Section 13a FAGG. You do not need to be signed in. If you are, we assign the statement to your account automatically.
Withdrawal declared
Wording of your statement, as recorded:
A running subscription that could be assigned to you is automatically stopped from renewing further as a result of the withdrawal. Withdrawal and cancellation are nevertheless two different things: withdrawal unwinds the contract retroactively, cancellation only ends it for the future.
5. Model withdrawal form
You can also fill in this form and send it to us by email or post. It is not mandatory — an informal, unequivocal statement is enough.
To: Julian Pachernegg, sole trader, operator of FLEXR, Johann-Schrey-Weg 260, 8232 Grafendorf, Austria, flexr.social@proton.me
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*)
contract for the supply of the following service:
FLEXR Premium (flexr.social)
Ordered on (*): ______________________
Name of consumer(s): ______________________
Address of consumer(s): ______________________
Email address of the FLEXR account: ______________________
Signature of consumer(s) (only if this form is notified on paper):
______________________
Date: ______________________
(*) Delete as appropriate.
6. Frequently asked questions
I only have a free account — do I need to withdraw?
No. Using FLEXR is permanently free and does not become chargeable automatically. There is no contract you would have to withdraw from. If you want to get rid of your account, delete it in the account area.
I have a subscription and simply want to stop paying.
Then cancellation is the right route: account area → “Manage / cancel subscription”. Access stays active until the end of the period you have paid for. If, on the other hand, you want your money back and it is less than 14 days since you took it out, withdrawal on this page is the right route.
Do I get all of my money back?
If you withdraw within 14 days, we refund the fee. If you requested that the service begin immediately, we may retain the proportion attributable to the time actually used up to your statement. At 10 € per month that is around 33 cents per day.
How quickly do I get a confirmation?
Immediately — the confirmation email is triggered as soon as you confirm above. If it doesn’t arrive, check your spam folder and write to us at flexr.social@proton.me to be on the safe side. Your statement takes effect when you send it, regardless of whether the email is delivered.