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Right of withdrawal

Information on the statutory right of withdrawal for paid FLEXR subscriptions.

Last updated: 3 November 2026

This is a translation provided for convenience. The German version is the legally binding one; if the two differ, the German wording prevails.

Four different things — please don’t mix them up

  • The free FLEXR account. Costs nothing — permanently. No chargeable contract arises, and the account never turns into a subscription automatically. Nor is there anything that expires and leaves the app locked.
  • Taking out FLEXR Premium. Only here does a chargeable contract arise: through your express order via “Get Premium” and the payment process that follows.
  • Cancelling Premium. Ends a running Premium subscription at the end of the period you have paid for. Cancel wherever you ordered: on flexr.social in the account area under “Manage / cancel subscription”, or for an in-app purchase in the subscription management of the App Store or the Play Store. Your account then continues as a free account. You do not get back what you have already paid.
  • Withdrawal. Unwinds the contract within 14 days of conclusion, without you needing a reason. You get back what you have already paid. That is something different from cancellation — and it is what this page is for.

1. When you can withdraw at all

The statutory right of withdrawal for the paid FLEXR Premium exists in principle for 14 days from conclusion of the contract. No payment obligation arises for the free FLEXR account; it can be ended at any time by deleting the account. Mandatory statutory consumer rights remain unaffected.

2. Depending on where you ordered

FLEXR Premium can be ordered in three places — directly on flexr.social, as an in-app purchase in the iOS app, or as an in-app purchase in the Android app. Your contract partner for the payment is not always FLEXR (see Terms, point 6 c). How withdrawal works therefore depends on where you ordered:

Ordered on flexr.social (payment via Stripe)

Here FLEXR is your contract partner for the payment. Use the online withdrawal function further down this page — your subscription is stopped immediately and anything already paid is refunded under point 3. An informal email to flexr.social@proton.me works just as well.

Ordered as an in-app purchase in the iOS app (App Store)

Here Apple is your contract partner for the payment — not FLEXR. Withdrawal and refunds therefore run exclusively through Apple: reach out to Apple Support or manage your subscription on the iPhone under Settings → [your name] → Subscriptions. FLEXR cannot technically stop or refund this purchase.

Ordered as an in-app purchase in the Android app (Google Play)

Here Google is your contract partner for the payment — not FLEXR. Withdrawal and refunds therefore run exclusively through Google Play: reach out to Google's support page or manage your subscription in the Play Store app under Payments & subscriptions. FLEXR cannot technically stop or refund this purchase.

3. Withdrawal instructions

Right of withdrawal

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day the contract was concluded.

To exercise your right of withdrawal, you must inform us

Julian Pachernegg
Sole trader, operator of FLEXR
Johann-Schrey-Weg 260
8232 Grafendorf, Austria
Phone: +43 676 874030574
Email: flexr.social@proton.me

by means of an unequivocal statement (e.g. a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached model form for this, although it is not mandatory. The simplest way is the online withdrawal function further down this page.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we must reimburse all payments received from you without delay and at the latest within fourteen days of the day on which we received notice of your withdrawal. For this reimbursement we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this reimbursement.

If you requested that the service should begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the service already provided up to the time you notified us, compared with the total scope of the service agreed in the contract.

For consumers resident in Germany

Under German law the right of withdrawal is called Widerrufsrecht (Sections 312g, 355 BGB). The period, how to exercise it and its consequences are the same as described above: 14 days from conclusion of the contract, a clear statement is enough, repayment within 14 days using the same means of payment (Sections 355, 356, 357 BGB). For a service started at your request during the period you owe proportionate compensation (Section 357a(2) BGB); expiry is governed by Section 356(4) BGB. The online function and the model form below apply to you in the same way.

4. Start of the service and expiry of the right of withdrawal

At your express request, the paid FLEXR service can begin before the 14-day withdrawal period has expired.

If you withdraw during that period, a reasonable pro-rata amount may be payable, under the statutory conditions, for the part of the service already provided up to the withdrawal.

In the case of a service, the right of withdrawal under Section 18(1)(1) of the Austrian Distance and Off-Premises Business Act (FAGG) — in Germany under Section 356(4) BGB — expires only once the contract has been fully performed and — in the case of a chargeable contract — only under the conditions provided for by law.

Merely activating or using a FLEXR subscription that is still running does not in itself cause the right of withdrawal to expire.

5. Online withdrawal function

Here you can declare your withdrawal directly. Immediately afterwards you receive a confirmation by email containing the wording of your statement together with the date and time — keep it as evidence. If you declare here, on the English page, your statement is recorded and confirmed in English.

This function implements Section 13a FAGG and, for consumers in Germany, the corresponding obligation under Art. 11a of the Consumer Rights Directive (EU) 2011/83. You do not need to be signed in. If you are, we assign the statement to your account automatically.

The confirmation on a durable medium is sent to this address.

Helps us assign your statement. If you don’t have it to hand, leave the field blank — the withdrawal is valid all the same.

Withdrawal declared

Wording of your statement, as recorded:


      

        A running subscription that could be assigned to you is automatically
        stopped from renewing further as a result of the withdrawal. Withdrawal
        and cancellation are nevertheless two different things: withdrawal
        unwinds the contract retroactively, cancellation only ends it for the
        future.
      

    

  


  
6. Model withdrawal form

  

    You can also fill in this form and send it to us by email or post. It is not
    mandatory — an informal, unequivocal statement is enough.
  

  

    

      To: Julian Pachernegg, sole trader, operator of FLEXR,
      Johann-Schrey-Weg 260, 8232 Grafendorf, Austria,
      flexr.social@proton.me
    

    

      I/we (*) hereby give notice that I/we (*) withdraw from my/our (*)
      contract for the supply of the following service:

      FLEXR Premium (flexr.social)
    

    

      Ordered on (*): ______________________

      Name of consumer(s): ______________________

      Address of consumer(s): ______________________

      Email address of the FLEXR account: ______________________

      Signature of consumer(s) (only if this form is notified on paper):
      ______________________

      Date: ______________________
    

    
(*) Delete as appropriate.

  


  
7. Frequently asked questions

  
I only have a free account — do I need to withdraw?

  

    No. Using FLEXR is permanently free and does not become chargeable
    automatically. There is no contract you would have to withdraw from. If you
    want to get rid of your account, delete it in the account area.
  


  
I have a subscription and simply want to stop paying.

  

    Then cancellation is the right route: account area →
    “Manage / cancel subscription”. Access stays active until the end of the
    period you have paid for. If, on the other hand, you want your money back
    and it is less than 14 days since you took it out, withdrawal on this page is
    the right route.
  


  
Do I get all of my money back?

  

    If you withdraw within 14 days, we refund the fee. If you requested that the
    service begin immediately, we may retain the proportion attributable to the
    time actually used up to your statement. At 10 € per month that is
    around 33 cents per day.
  


  
How quickly do I get a confirmation?

  

    Immediately — the confirmation email is triggered as soon as you confirm
    above. If it doesn’t arrive, check your spam folder and write to us at
    flexr.social@proton.me to be on
    the safe side. Your statement takes effect when you send it, regardless of
    whether the email is delivered.